Refunds Policy

Last updated: 2026-08-14 1. Failed generations fix themselves. If a generation fails, the credits it consumed are returned to your balance automatically — no ticket, no waiting. 2. Unused credits. Purchased credits you have not spent can be refunded to your original payment method: email [email protected] from your account email within 14 days of the purchase. 3. What cannot be refunded. Credits already spent on completed generations, and free bonus credits (they have no cash value). 4. Timing. Approved refunds go back to the original payment method, typically within 5–10 business days depending on your bank. 5. Where to ask. [email protected] — include the purchase you mean and we'll take it from there.